The Information Technology Infrastructure Library (ITIL®) is a set of concepts and practices for managing Information Technology (IT) services (ITSM), IT development and IT operations.
ITIL® gives detailed descriptions of a number of important IT practices and provides comprehensive checklists, tasks and procedures that any IT organization can tailor to its needs. ITIL® is published in a series of books, each of which covers an IT management topic.
Responding to growing dependence on IT, the UK Government's CCTA in the 1980s developed a set of recommendations. It recognised that without standard practices, government agencies and private sector contracts were independently creating their own IT management practices.
The target group of the ITIL® Foundation certificate in IT Service Management is drawn from:
There are no formal prerequisites for this course or examination. The training course presumes that the participants have some basic understanding of IT. Basic knowledge of IT/Service Management among delegates makes it easier to comprehend the course.
Lins Paul is a multi-faceted professional with nearly 22 years of experience with renowned success of consistent achievement in a Senior Management capacity primarily in IT Infrastructure Management. Lins Paul last worked as Global Leader, Project Management at Honeywell IT Services and has served as IT Effectiveness leader and IT Service Management Leader for Asia Pac. Prior to that she had worked with various MNCs like McKinsey, Computer Sciences Corporation, Hewlett Packard, and Compaq etc. She served as Vice President of Programs in the Executive Board of PMI North India Chapter.She also holds a handful of professional certifications like COBIT, ITIL Service Manager, Six Sigma Green Belt, PMP, MCSE etc.
A technocrat with track record of delivering value to organizations through effective strategy planning and leading new initiatives, she is also an enterprising leader with abilities to lead large complex projects for the organization. She possesses credibility & personal integrity that leaves lasting impression with corporate decision makers, motivates employees and generates loyalty. An effective communicator with excellent relationship building & interpersonal skills makes her a popular speaker at major conferences in the field of Project Management in India and abroad. She had achieved various awards in organizations she worked for her commitment to work and demonstrating excellence in various fields. Her recent external recognitions/awards include:
CIO Ones to Watch honoree for 2011
2nd Runner up in the category â€œLeading Woman in ITâ€ in 2009 at Women Leaders in India Conference
She strongly believes her positive attitude keeps her always happy and leads to success. She loves to learn from inspiring leaders & role models and lead by example to give back to the community. The quote that influenced her most is â€œBe the change you want to see in this worldâ€ by Mahatma Gandhi.
SDC fosters in its students both an entrepreneurial spirit and an open mind for learning. Offering the students with the right skills to kick start their career, the students are encouraged to design and pursue their individual career paths.Read More