ITIL ® Intermediate Service Strategy (SS) Training

ITIL® Intermediate Service Strategy is one of the ITIL Service lifecycle modules and ITIL Capability modules. . ITIL® Intermediate Service Strategy (SS) certification establishes one’s knowledge in ITIL® service strategy processes and ability to effectively perform planning for design, development and implementation of Service Management. Service strategy Certificate includes but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT Security managers, IT Audit managers and ITSM Trainers.

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

  • Service Strategy principles
  • Defining Services and market spaces
  • Conducting Strategic Assessments
  • Financial Management
  • Service Portfolio Management
  • Managing demand
  • Driving strategy through the service lifecycle
  • Understanding Critical Success Factors and risks

Candidates aspiring training and certification for this qualification must already hold ITIL foundation certificate.