ITIL ® Intermediate SO Training

ITIL® Intermediate Service Operation is one of the ITIL® Intermediate Service Lifecycle modules. On completion of the training and certification the candidate will be able to enable responsive, stable and repeatable IT service delivery. The ITIL is the most widely recognized approach to service management throughout the world. This helps the candidate on complete management level overview of Service Delivery.

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

  • Introduction to Service Operation
  • Service Operations Principals
  • Service Operation Processes
  • Common Service Operation Activities
  • Organizing Service Operation: Functions
  • Technology Considerations
  • Implementation Considerations
  • Challenges, Critical Success Factors and risks

Candidates aspiring training and certification for this qualification must already hold ITIL foundation certificate.