ITIL ® Intermediate Release, Control & Validation (RCV) Training
The Operational Support and Analysis module is one of the ITIL Service Capability modules, and will be of interest to candidates wishing to gain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
Service Management as a Practice
Processes across the Service Lifecycle pertaining to the capability of Operational Support and Analysis
Change management as a capability to realize successful service transition
Service validation and testing as a capability to assure the integrity and the quality of service transition
Service asset and configuration management as a capability to monitor the state of service transition
Knowledge management as part of enhancing the on-going management decision support and service delivery capability
Service request fulfillment and evaluation to assure meeting committed service level performance
Common Service Operation activities for supporting the service management Lifecycle
Release Control and Validation process roles and responsibilities
Technology and Implementation Considerations
Challenges, Critical Success Factors and risks.
And specifically in the following key ITIL process and role areas:
Service validation and testing
Service asset and configuration management
Candidates aspiring training and certification for this qualification must already hold ITIL foundation certificate.