ITIL ® Intermediate Release, Control & Validation (RCV) Training

The Operational Support and Analysis module is one of the ITIL Service Capability modules, and will be of interest to candidates wishing to gain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

  • Service Management as a Practice
  • Processes across the Service Lifecycle pertaining to the capability of Operational Support and Analysis
  • Change management as a capability to realize successful service transition
  • Service validation and testing as a capability to assure the integrity and the quality of service transition
  • Service asset and configuration management as a capability to monitor the state of service transition
  • Knowledge management as part of enhancing the on-going management decision support and service delivery capability
  • Service request fulfillment and evaluation to assure meeting committed service level performance
  • Common Service Operation activities for supporting the service management Lifecycle
  • Release Control and Validation process roles and responsibilities
  • Technology and Implementation Considerations
  • Challenges, Critical Success Factors and risks.

  • And specifically in the following key ITIL process and role areas:
    • Change management
    • Change management
    • Service validation and testing
    • Service asset and configuration management
    • Knowledge management
    • Request fulfillment
    • Service Evaluation

    Candidates aspiring training and certification for this qualification must already hold ITIL foundation certificate.