ITIL ® Intermediate Planning, Protection & Optimization (PPO) Training
The Planning, Protection and Optimization module is one of the ITIL Service Capability modules, and will be beneficiary to candidates wishing to gain a deep level of understanding of ITIL process and roles, how they are implemented and how they interact.
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
Service Management as a Practice
Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection and Optimization
Capacity Management as a capability to realize successful service design
Availability Management as a capability to realize successful service design
IT Service Continuity Management as a capability to support overall Business Continuity Management
Information security management as part of the overall corporate governance framework
Planning, Protection and Optimization roles and responsibilities
Technology and Implementation Considerations
Challenges, Critical Success Factors and risks.
And specifically in the following key ITIL process and role areas
IT Service Continuity Management
Information Security Management
Challenges, Critical Success Factors and Risk Management for Service Planning, Protection and Optimization.
Candidates aspiring training and certification for this qualification must already hold ITIL foundation certificate.