ITIL ® Intermediate Planning, Protection & Optimization (PPO) Training

The Planning, Protection and Optimization module is one of the ITIL Service Capability modules, and will be beneficiary to candidates wishing to gain a deep level of understanding of ITIL process and roles, how they are implemented and how they interact.

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

  • Service Management as a Practice
  • Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection and Optimization
  • Capacity Management as a capability to realize successful service design
  • Availability Management as a capability to realize successful service design
  • IT Service Continuity Management as a capability to support overall Business Continuity Management
  • Information security management as part of the overall corporate governance framework
  • Planning, Protection and Optimization roles and responsibilities
  • Technology and Implementation Considerations
  • Challenges, Critical Success Factors and risks.

And specifically in the following key ITIL process and role areas

  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Demand Management
  • Challenges, Critical Success Factors and Risk Management for Service Planning, Protection and Optimization.

Candidates aspiring training and certification for this qualification must already hold ITIL foundation certificate.