The Operational Support and Analysis module is one of the ITIL Service Capability modules, and will be of interest to candidates wishing to gain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
The Planning, Protection and Optimization module is one of the ITIL Service Capability modules, and will be beneficiary to candidates wishing to gain a deep level of understanding of ITIL process and roles, how they are implemented and how they interact.
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
And specifically in the following key ITIL process and role areas
Candidates aspiring training and certification for this qualification must already hold ITIL foundation certificate.