ITIL ® Intermediate Continual Service Improvement (CSI) Training

The Continual Service Improvement module is one of the ITIL Service Lifecycle modules. CSI training and certification showcases one’s ability to apply CSI practices in the use of process and practice elements to deliver quality Service Management practices.

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

  • Introduction to Continual Service Improvement
  • Continual Service Improvement Principles
  • Continual Service Improvement Process
  • Continual Service Improvement Methods and Techniques
  • Organization for Continual Service Improvement
  • Implementation Considerations
  • Critical Success factors and risks

Candidates aspiring training and certification for this qualification must already hold ITIL foundation certificate.